Diners rate restaurants more favorably when ordering restaurant-direct delivery
The restaurant industry is adapting to the pandemic and putting safety first and modifying their operations to recover business. The environment is challenging as the United States sees yet another wave of coronavirus and state and local governments implement restrictions. Consumers remain hesitant about dining out overall, although there may be regional differences. In response, restaurants have turned to off-premises business, simplifying the ordering process, making operational modifications, including menu changes, and embracing the health & safety of diners and employees.
