Consumers are enjoying restaurant food in the comfort of their own homes and their places of work. Restaurant chains have focused on delivery and takeout as a way to capture the upside of this trend. According to Melissa Wilson of restaurant consulting firm, Technomic, appearing in April at the Restaurant Leadership Conference in Phoenix, restaurant delivery is expected to grow by 12 percent. ..In fact, several high-profile announcements during the summer have highlighted the importance of delivery to restaurant chains. Chipotle, Naf Naf Grill, California Pizza Kitchen, Shake Shack, and Applebee’s...
Latin street-food chain Pincho Factory announced a partnership with Uber Eats, Postmates, DoorDash, and online ordering platform Olo to bring delivery service to all of its locations this fall. The 10-unit fast-casual chain is known for... the Pincho Burger, Steak Latin Ricebowl and its namesake line of pinchos. Delivery is part of its strategic growth, and the service will also serve franchisees well.
Chipotle Mexican Grill has expanded its partnership with DoorDash to enable national delivery in 70 markets and at over 1,800 Chipotle locations. Chipotle’s customers will be able to order delivery using the website or the Chipotle mobile app. For a limited time, between August 27 and September 12, 2018, guests will get free delivery on orders of $10 or more (not including tip or tax).
Off-premise food popularity was a top dining trend identified this year. As consumers look for more convenience, there is no shortage of chains wanting to bring the food to where the consumers are. For IHOP, the sales momentum it gained in its Q2 2018 quarter was not exclusively due to the initial lift... but also due to a focus on off-premise sales and operational execution. Through the Starbucks-Alibaba partnership, delivery will be launched in Beijing and Shanghai in September, expanding the program to 30 cities and more than 2,000 stores... enables the creation of “Starbucks Delivery Kitchens” within Hema supermarkets.
Uber and Venmo have partnered to add the Venmo digital wallet service as a payment method to Uber Eats and the Uber ride-sharing service. Uber riders will be able to pay with a Venmo balance, linked bank account, credit card or debit card so they can easily split the cost. Furthermore, the connectivity between the apps as a major convenience to users... the riding experience can be shared with an emoji that is specific to the Uber-Venmo partnership.
Under a partnership with Uber Eats, Popeyes will add delivery to its restaurants in the cities of Chicago, Miami, New York, New Jersey, and Washington, D.C. Using the Uber Eats mobile app and UberEats.com, guests can order menu items to be delivered to their homes or offices.
A report by AlixParters dispells the notion that loyalty is a main driver of restaurant tech influencing whether to patronize a restaurant. Instead, 40 percent and 35 percent of consumers say that online ordering and Wi-Fi, respectively, are the main tech-related factors in using a particular restaurant.
AlixPartners: 42 percent of Millennials see tech as influential in deciding whether to patronize a restaurant...top two technologies for restaurants online ordering and Wi-Fi