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Tag: Rakuten 2020 Time Study order-ahead

In the drive-thru arena, Starbucks was a clear winner at a wait time of 2:51. According to an annual assessment by Rakuten Ready in its “2020 Time Study”, order-head pickup efficiency has become increasingly important in today’s time-starved and pandemic-concerned world.

“Consumer behavior has changed, so brands must continue to innovate around contactless - it’s not just a short term trend, it is here to stay,” noted Rakuten Ready. Among QSRs, Chipotle’s 1:54 time was the best

For restaurant chains, time is of the essence amid a pandemic: Eatery Pulse Streem

A time study shows winners, losers, significance of order-ahead execution The health crisis has elevated the interaction between restaurants and their customers. First, by and large, consumers are expecting restaurants […]